Tilores AI Product Features
Overview
Tilores AI is an API-driven solution designed to unify scattered customer data in real-time. It enables businesses to create a comprehensive, unified customer view across various source systems, facilitating real-time solutions for risk management, fraud detection, personalized digital experiences, and powering Generative AI applications without extensive engineering effort.
Main Purpose and Target User Group
- Main Purpose: To provide a real-time, unified customer data platform that cleanses, normalizes, and integrates customer information from disparate sources, making it accessible and actionable for various business functions.
- Target User Group: Data-driven companies, businesses focused on risk and fraud management, customer experience teams, marketing departments, and developers building GenAI applications that require accurate and unified customer data.
Function Details and Operations
- Customer 360 View: Transforms siloed customer data into a unified profile, syncing complete profiles back to departmental source systems for improved customer service, internal alignment, and product development.
- Customer Risk Management: Enables real-time querying of unified customer data to detect fraud at account creation, matching new sign-ups to existing customers or uncovering relationships with other account holders.
- Retrieval-Augmented Generation (RAG) for LLMs: Enhances Large Language Model (LLM) performance by providing real-time fuzzy search on structured data, allowing LLMs to retrieve accurate, relevant, and unified customer or company data for more contextual responses.
- Scalable Data Unification: Unifies both new and historical customer data, supporting the development of new use cases.
- Automated Data Sync: Automatically syncs unified customer data back to every source system, reducing engineering complexity and overheads.
- Transparent Data Operations: Provides clear reasoning for each profile merge or relationship mapping, with adjustable parameters to align with business needs.
- Data Cleansing and Normalization: Before ingestion, all customer data is cleansed, normalized, and enriched to match a unified schema.
- API-First Approach: Utilizes a globally distributed GraphQL API for connecting source systems.
- Prebuilt Connectors: Offers prebuilt connectors for popular platforms like Salesforce, HubSpot, and Snowflake.
User Benefits
- Improved Data Consistency: Overcomes challenges of inconsistent, incomplete, and out-of-date customer data.
- Enhanced Decision Making: Provides a unified view for better alignment, planning, and reporting across the business.
- Reduced Engineering Complexity: Simplifies the process of unifying and managing customer data, eliminating the need for extensive custom development.
- Real-time Insights: Enables real-time access to unified customer data for immediate action and analysis.
- Fraud Prevention: Facilitates proactive fraud detection at the point of account creation.
- Personalized Customer Experiences: Supports the delivery of highly personalized digital experiences.
- Optimized GenAI Applications: Powers LLMs with accurate and contextual customer data, improving their performance and relevance.
- Operational Efficiency: Allows internal departments to report and build on their customer data independently, reducing reliance on data analytics teams or developer resources.
Compatibility and Integration
- API Integration: Primary integration method via a globally distributed GraphQL API.
- Prebuilt Connectors: Direct integration with popular platforms such as Salesforce, HubSpot, and Snowflake.
- Data Ingestion: Supports ingestion of new and historical customer data.
- Data Sync: Capable of syncing unified data back to various departmental source systems.
Customer Feedback and Case Studies
- Banxware Case Study: Demonstrated a 99% decrease in time spent on manual customer credit decisions by unifying scattered customer data, improving internal reporting, credit risk assessment, and fraud prevention at sign-up.
Access and Activation Method
- Free Trial: Users can start for free to explore the platform.
- Request Data Consultation: Option for businesses to request a data consultation for tailored solutions.
- Sign-in: Existing users can sign in to their accounts.
- API Access: Access to the platform's functionalities is primarily through its API.
